@article{fdi:010094987,
  title = {{A} systematic process to formulate quality lessons learned about hospital resilience during the {COVID}-19 pandemic},
  author = {{H}addad, {R}. and {D}agenais, {C}. and {K}ielende, {M}. and {H}ot, {A}. and {R}idde, {V}al{\'e}ry},
  editor = {},
  language = {{ENG}},
  abstract = {{B}ackground {T}he urgency of the {COVID}-19 pandemic forced hospitals to adjust swiftly to the health crisis. {T}hey adopted a variety of solutions and encountered numerous challenges. {T}o enhance hospitals' readiness for future crises, the {H}o{SP}i{COVID} research project documented the experiences of seven hospitals in five countries ({B}razil, {C}anada, {F}rance, {J}apan, {M}ali) to extract quality lessons learned ({QLL}s). {T}hese were subsequently refined through workshops involving healthcare professionals.{O}bjectives{T}he aim of this study was to examine the process of conducting {QLL} formulation workshops in the {H}o{SP}i{COVID} hospitals to identify facilitators and barriers encountered. {M}ethod {T}his study was based on a qualitative approach. {S}emi-structured individual interviews ({N} = 13) were conducted with researchers and professionals in the five countries. {I}nterview recordings were imported into {NV}ivo software, transcribed, and thematically analyzed. {R}esults {A}lthough the professionals participated actively in the workshops, group dynamics were sometimes impeded by existing power dynamics among participants. {N}onetheless, professionals perceived the workshops as an optimal method for formulating {QLL}s. {D}istributing summary sheets of workshop content beforehand and ensuring the alignment of content with participants' needs enhanced the effectiveness of the process.{C}onclusion{D}espite obstacles encountered in the workshops, participants appreciated the initiative of documenting {QLL}s using a structured approach in which the {QLL}s were refined and professionals were able to compare experiences. {T}he {QLL}s formulated could improve hospitals' responses to future health crises. {T}he recommendations from this study could also enhance the organization of future workshops aiming to formulate {QLL}s.},
  keywords = {{Q}uality lessons learned ; public health ; {H}ealthcare ; {H}o{SP}i{COVID} ; knowledge transfer ; {BRESIL} ; {CANADA} ; {FRANCE} ; {JAPON} ; {MALI}},
  booktitle = {},
  journal = {{G}lobal {H}ealth {A}ction},
  volume = {18},
  numero = {1},
  pages = {2547439 [7 ]},
  year = {2025},
  DOI = {10.1080/16549716.2025.2547439},
  URL = {https://www.documentation.ird.fr/hor/fdi:010094987},
}