@article{fdi:010089828,
  title = {{A} comparative study of community verification processes in the context of performance-based financing in {M}ali and {B}urkina {F}aso},
  author = {{Z}itti, {Z}ardelon {T}ony {J}onan and {C}oulibaly, {A}. and {G}ali-{G}ali, {I}. {A}. {Z}. and {R}idde, {V}al{\'e}ry and {T}urcotte-{T}remblay, {A}. {M}.},
  editor = {},
  language = {{ENG}},
  abstract = {{P}urpose : {T}his article compares the processes of community verification ({CV}) and user satisfaction surveys during the implementation of performance-based financing ({PBF}) in {M}ali and {B}urkina {F}aso. {D}esign/methodology/approach : {T}he authors adopted a qualitative approach based on a multiple-case study design. {D}ata were collected from {A}ugust 10 to 25, 2017, in {M}ali, and from {J}anuary to {M}ay 2016 in {B}urkina {F}aso. {I}n {M}ali, 191 semi-structured interviews were conducted with investigators (people who collect information from health centre users in the communities, using survey tools), users, users' relatives, and health workers in three of the 10 health districts in the {K}oulikoro region. {I}n {B}urkina {F}aso, 241 non-participatory observation sessions were recorded in a research diary, and 92 semi-structured interviews and informal discussions were conducted with investigators, community verifiers, users, {PBF} support staff at the national level, and administrative staff in one of the 15 health districts involved in {PBF}. {T}he data were analysed inductively. {F}indings : {I}n both {M}ali and {B}urkina {F}aso, the delayed availability of survey forms led to a delay in starting the surveys. {I}n {M}ali, to get off to a quick start, some investigators went to health centres to conduct the sampling with their supervisors. {I}n both countries, investigators reported difficulties in finding certain users in the community due to incorrect spelling of names, lack of telephone details, incomplete information on the forms, common or similar sounding names within the community, and user mobility. {T}here was little interference from health workers during user selection and surveys in both countries. {I}n both countries, many surveys were conducted in the presence of the user's family (husband, father-in-law, brother, uncle, etc.) and the person accompanying the investigator. {A}lso in both countries, some investigators filled in forms without investigating. {T}hey justified this data fabrication by the inadequate time available for the survey and the difficulty or impossibility of finding certain users. {I}n both countries, the results were not communicated to health centre staff or users in either country. {R}esearch limitations/implications : {CV} and user satisfaction surveys are important components of {PBF} implementation. {H}owever, their implementation and evaluation remain complex. {T}he instruments for {CV} and user satisfaction surveys for {PBF} need to be adapted and simplified to the local context. {E}mphasis should be placed on data analysis and the use of {CV} results. {O}riginality/value : {T}here are similarities and differences in the {CV} process and user satisfaction surveys in {M}ali and {B}urkina {F}aso. {I}n {M}ali, the data from the user satisfaction survey was not analyzed, while in {B}urkina {F}aso, the analysis did not allow for feedback. {T}he local non-governmental organisations ({NGO}s) that carried out the {CV} were pre-financed for 50% of the amount in {M}ali. {I}n {B}urkina {F}aso, community-based organisations ({CBO}s) were not pre-financed. {T}he lack of financing negatively impacted the conduction of the surveys. {I}n {M}ali, fraudulent completion of survey forms by interviewers was more common in urban than in rural areas. {I}n {B}urkina {F}aso, the frauds concerned consultations for children under five years of age. {I}n {B}urkina {F}aso, the survey form was not adapted to collect data on the level of satisfaction of the indigent. {K}ey messages : {T}here were similarities and differences in the community verification ({CV}) processes in {M}ali and {B}urkina {F}aso. {I}n both {M}ali and {B}urkina {F}aso, tracing users within their community was difficult for several reasons, including incorrect or incomplete information on forms, common or similar names, and user mobility.{I}n both countries, there was no feedback on the results of the {CV} process to health centre staff or users.{S}urvey forms were falsified by investigators in both countries. {I}n {M}ali, falsification was more common in urban than in rural areas. {I}n {B}urkina {F}aso, falsification was more often observed for consultations for children under five years of age.},
  keywords = {{P}erformance-based financing ; {C}ommunity verifications ; {U}ser satisfaction ; {P}atient satisfaction ; {D}ata fabrication ; {U}se of results ; {M}ali ; {B}urkina {F}aso ; {MALI} ; {BURKINA} {FASO}},
  booktitle = {},
  journal = {{I}nternational {J}ournal of {P}ublic {S}ector {M}anagement},
  volume = {36},
  numero = {6/7},
  pages = {492--511},
  ISSN = {0951-3558},
  year = {2023},
  DOI = {10.1108/ijpsm-02-2023-0063},
  URL = {https://www.documentation.ird.fr/hor/fdi:010089828},
}