Ouedraogo Wendkouni auteur aut IRD Biau S. auteur aut IRD Bonnet Emmanuel auteur aut IRD Ridde Valéry auteur aut IRD text journalArticle fre text/pdf born digital access Introduction: A citizen participation intervention using a toll -free number combined with an interactive voice server to collect citizens' opinions on their health systems was conducted in Burkina Faso, Benin, and the Democratic Republic of Congo between 2020 and 2021. Purpose of research: This paper aims to assess the effective-ness, sustainability, and transferability of this m-participation intervention to the health systems strengthening. Results: The analysis shows the relevance of the telephone to include citizens in the governance of sub-Saharan health systems. Conclusion: Information and communication technologies are an important support in the quest for better health democracy in sub-Saharan Africa. specialized ICTs citizen participation Healthcare system Burkina Faso Benin DRC BURKINA FASO BENIN 056 35 3 251-260 2023 0995-3914 https://www.documentation.ird.fr/hor/fdi:010089525 10.3917/spub.233.0251 0995-3914 [F B010089525] https://www.documentation.ird.fr/hor/fdi:010089525 https://www.documentation.ird.fr/intranet/publi/2024-03/010089525.pdf Accès réservé (Intranet de l'IRD) IRD - Base Horizon / Pleins textes 2024-03-06 2026-06-12 fdi:010089525 fre