@article{fdi:010088372,
  title = {{C}ommunication and information strategies implemented by four hospitals in {B}razil, {C}anada, and {F}rance to deal with {COVID}-19 healthcare-associated infections},
  author = {{H}ou, {R}. and {T}raverson, {L}ola and {C}habrol, {F}anny and {G}autier, {L}. and {D}e {A}raujo {O}liveira, {S}. {R}. and {D}avid, {P}.{M}. and {L}ucet, {J}.{C}. and {Z}inszer, {K}. and {R}idde, {V}al{\'e}ry},
  editor = {},
  language = {{ENG}},
  abstract = {{D}uring the {COVID}-19 pandemic outbreak, {COVID}-19 healthcare-associated infections ({HAI}) and risk management became major challenges facing hospitals. {U}sing evidence from a research project, this commentary presents: 1) various communication and information strategies implemented by four hospitals and their staff in {B}razil, {C}anada and {F}rance to reduce the risks of {COVID}-19 {HAI}s, and how they were perceived by hospital staff; 2) the flaws in communication in the hospitals; and 3) a proposed agenda for research on and action to improve institutional communications for future pandemics. {B}y analyzing ?top-down? strategies at the organizational level and spontaneous strategies initiated by and between professionals, this study shows that during the first waves of the pandemic, reliable information and clear communication about guidelines and health protocols' changes can help alleviate fears among staff and avoid misapplication of protocols, thereby reducing infection risks. {T}here was a lack of a ?bottom-up? communication channel, while, when making decisions, it is crucial to listen to and fully take into account staff's voices, experiences, and feelings. {M}ore balanced communication between hospital administrators and staff could strengthen team cohesion and lead to better enforcement of protocols, which in turn will reduce the risk of contamination, alleviate the potential impacts on staff health, and improve the quality of care provided to patients.},
  keywords = {{BRESIL} ; {CANADA} ; {FRANCE} ; {JAPON} ; {MALI}},
  booktitle = {},
  journal = {{H}ealth {S}ystems and {R}eform},
  volume = {9},
  numero = {2},
  pages = {2223812 [4 ]},
  ISSN = {2328-8604},
  year = {2023},
  DOI = {10.1080/23288604.2023.2223812},
  URL = {https://www.documentation.ird.fr/hor/fdi:010088372},
}